Refund & Cancellation

Cancellation Policy

Whilst every effort will be made to meet the Customer's individual requirements, the Company shall be under no obligation to accept amendments or cancellation of any order or any part thereof. If cancellation is accepted by the Company, any costs or expenses incurred by the Company up to the date of cancellation and all loss or damage resulting from the cancellation will be paid by the Customer.

The Company shall be entitled to cancel any contract(s) with the Customer (subject to refunding the Price previously paid by the Customer) without penalty at any time by giving written notice to the Customer.

Refund Process

The refund amount will be sent to the respective debit card/credit card/account from where payment was made and amount will not be refundable by any other mode.

Refund Timeline: Upon successful cancellation if the order is pre-paid, the same is refunded back to the source in 7 to 10 working days from the date of cancellation.

Termination

The Company may defer or suspend the performance of the contract and or treat these Conditions as determined if the Customer:

• Breaches any of these Conditions;
• Undergoes insolvency proceedings of any nature or enters into any arrangement with its creditors.

Termination for whatever reason shall not affect the rights and remedies accrued by the parties as at the date of such termination or any rights or obligations which due to the nature thereof are intended to survive termination.

Miscellaneous

• Force Majeure: If the Company is delayed or prevented from delivering the Services due to circumstances beyond its control, the Company may cancel or suspend the contract without any liability (subject to providing the Customer with the appropriate refund in the event that such delay or prevention is not due to an act or omission of the Customer).
• Governing Law: These Conditions shall be governed by and construed in accordance with Indian Law. The Customer hereby submits itself to the exclusive jurisdiction of the competent Courts of Kolkata.
• Headings: The headings in these Conditions are inserted for convenience only. They do not affect their interpretation or construction.
• Severability: If any provision of these conditions is held by any competent court of law to be invalid or unenforceable in whole or in part, the validity of the remaining conditions shall not be affected.

Online Booking and Refund Policy

Our online services offer hassle free booking options both Pre-paid & COD. After booking our customer care executive will call you to confirm the slot, tests & technician details. You may choose to re-schedule the appointment by calling our contact centre before 24 hour of scheduled booking.

Cancellation Window: A booking can be cancelled till 3 hours prior to sample collection. Once the sample is collected by our technician, the order cannot be cancelled.

Test Addition: You can edit the booking by visiting the website and adding tests further required and can also be added at the time of home visit of the phlebotomist through his app upon approval of payment by the customer.